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Abstract
Introduction: User embracement is an important strategy for qualifying the health system, as it enables access to comprehensive, resolutive, accessible and fair assistance. Objective: to report the experience of multiprofessional residents in the process of welcoming and qualified listening in the context of PHC. Methodology: This research is a descriptive study, in the form of an experience report, with a qualitative approach. It was carried out from the experiences of the multiprofessional residency in family and community health in a municipality in the state of Paraíba, in the year 2021. Results: All residents of the study participated in the reception and qualified listening both in the morning and in the afternoon. In this way, the people who sought the service were heard, the cases that provide care that were not resolved in the first contact were directed to the service that was resolving the user’s demands in the unit. Final Considerations: The experience highlighted the importance of welcoming, in the perception of multiprofessional residents, who have qualified care in the context of Family Health.