ACCIOLY PEREIRA PELOSO, Bruna. THE IMPACT OF ARTIFICIAL INTELLIGENCE-POWERED CHATBOTS ON OPERATIONAL EFFICIENCY AND CUSTOMER EXPERIENCE: A SYSTEMATIC LITERATURE REVIEW AND CASE STUDY IN THE FITNESS INDUSTRY. Journal of Interdisciplinary Debates, [S. l.], v. 7, n. 01, p. 169–190, 2026. DOI: 10.51249/jid.v7i01.3038. Disponível em: https://periodicojs.com.br/jid/article/view/3038. Acesso em: 10 jun. 2026.