THE FEASIBILITY OF PERMANENT TECHNICAL-ADMINISTRATIVE SERVERS IN EDUCATION, IN TELEWORK, AFTER THE COVID-19 PANDEMIC: : IN THE LIGHT OF NORMATIVE INSTRUCTION No. 65/2020/ME

Abstract

This research aimed to analyze the feasibility of continuing the telework carried out by Technical-Administrative Education servers (TAEs), after the COVID-19 pandemic, efficiently, without compromising productivity and quality in the provision of the service provided by Federal Educational Institutions. The management program of IN nº 65 was chosen for establishing guidelines, criteria and general procedures to be observed by the bodies and entities that make up the Civil Personnel System of the Federal Administration - SIPEC, which provided teleworking with a modality that allows the participant in the management program , to fulfill their regular working hours outside the physical premises of the agency, remotely, partially or fully, subject to control and that have previously defined deadlines, targets and deliveries. The methodology used was a bibliographical and documentary study, with a quantitative and qualitative approach. For data collection, both books, theses, dissertations and scientific articles were used, as well as documents referring to regulations (normative instructions, laws, decrees, technical opinions) correlated to the management program, responsible for enabling teleworking to member bodies of SIPEC , on the Federal Government and related websites. Forty-five (45) TAEs who answered multiple-choice questionnaires participated. We prepared a guidance manual in accordance with the management program by IN No. 65 ME/SGDP for technical-administrative education workers in the city of Garanhuns-PE, in a practical way, program participants, who will continue teleworking until the end of isolation Social. The results found in the research supported that the continuation of the work modality proposed in IN 65, teleworking, is viable. Because working remotely, during the COVID-19 pandemic, where TAE servers continued to perform their daily activities efficiently, from their homes, some difficulties and disadvantages were identified, but nothing that significantly impacted the provision of the service to society with quality and efficiency, among other benefits that telework has provided. The final considerations showed the importance of the permanence of technical and administrative education staff (TAEs) in teleworking after the pandemic, with the implementation of the management program standardized by IN No. 65, which provides an understanding of the objectives achieved, benefits and advantages obtained, as well as the difficulties and disadvantages found, in which it imposes new paradigms for efficient management, as it focuses on a results-oriented culture.