Vol. 1 (2026), Latin American Theses and Dissertations
Vol. 1 (2026)

THE INTEGRATION OF INDUSTRIAL MANAGEMENT METHODOLOGIES IN THE OPTIMIZATION OF PROCESSES IN AUTOMOTIVE WORKSHOPS: A SYSTEMATIC LITERATURE REVIEW

Latin American Theses and Dissertations
Published 2026-05-27
Jonathas de Oliveira da Cruz
É um experiente profissional na área de Gestão de Produção Industrial, com mais de duas décadas de trajetória progressiva no setor produtivo, destacando-se por sua atuação em ambientes de manufatura complexos, como a Toyota do Brasil. Sua carreira é marcada por sólida expertise em planejamento, otimização de linhas de produção, análise de desempenho e gestão de equipes, aliando profundo conhecimento técnico a uma visão estratégica focada em resultados operacionais.
PDF (Portuguese)
PDF

Keywords

Industrial management. Lean manufacturing. Kaizen. E-kanban. Automotive workshops. Value stream mapping. Continuous improvement.

How to Cite

de Oliveira da Cruz, J. . (2026). THE INTEGRATION OF INDUSTRIAL MANAGEMENT METHODOLOGIES IN THE OPTIMIZATION OF PROCESSES IN AUTOMOTIVE WORKSHOPS: A SYSTEMATIC LITERATURE REVIEW. Humans in Perspective, 1. https://doi.org/10.51249/hp01.2026.3029
ACM ACS APA ABNT Chicago Harvard IEEE MLA Turabian Vancouver AMA

Download Citation

Endnote/Zotero/Mendeley (RIS) BibTeX

Abstract

This article presents a systematic literature review on the integration of industrial management methodologies — particularly Kaizen (continuous improvement), the E-kanban system, and Value Stream Mapping (VSM) — in the context of automotive repair workshops. The central problem investigated is the persistence of operational waste, rework, and low customer satisfaction in small and medium-sized enterprises (SMEs) in the automotive sector, resulting from process informality and the absence of structured management tools. The objective is to analyze, based on empirical evidence published between 2020 and 2025, the extent to which lean practices originating from manufacturing can be adapted, scaled, and successfully implemented in automotive service environments. The methodology adopted the PRISMA criteria (Preferred Reporting Items for Systematic Reviews and Meta-Analyses), with searches in Scopus, Web of Science, and Google Scholar databases. The results demonstrate that the combined application of 5S, Kaizen, VSM, and electronic kanban produces significant and measurable improvements in operational efficiency, service lead time, waste reduction, and customer satisfaction, with documented gains ranging from 30% to 95% improvement in service level. It is concluded that process standardization is not an exclusive prerogative of large assembly lines, being fully scalable to SMEs in the automotive services sector, provided it is accompanied by committed leadership, continuous training, and an organizational culture oriented toward improvement.

PDF (Portuguese)
PDF

References

AL-SMADI, H. M. A. et al. The Impact of Lean Management Practices on Economic Sustainability in Services Sector. Sustainability, v. 14, n. 15, p. 9323, 2022. DOI: 10.3390/su14159323.

ABOU-CHAKRA, H. Using 5S Lean Management Tool to Assess the Impact of Good Housekeeping on Productivity in Manufacturing Processes. Journal of Industrial Engineering International, v. 21, n. 1, p. 46-54, 2025. DOI: 10.82374/jiei.2025.1039545.

EKEOMA, C. G.; OTAGBURUAGU, O. R. Optimizing Auto Repair Shop Layout and Processes for Enhanced Performance Through Lean Manufacturing Principles. International Journal of Engineering and Modern Technology (IJEMT), v. 11, n. 1, p. 10-28, 2025. DOI: 10.56201/ijemt.v11.no1.2025.pg10.28.

HABIB, M. A.; RIZVAN, R.; AHMED, S. Implementing lean manufacturing for improvement of operational performance in a labeling and packaging plant: A case study in Bangladesh. Results in Engineering, v. 17, p. 100818, 2023. DOI: 10.1016/j.rineng.2022.100818.

IMAI, M. Kaizen: The Key to Japan’s Competitive Success. New York: McGraw-Hill, 1986.

MARQUES, P. A.; JORGE, D.; REIS, J. Using Lean to Improve Operational Performance in a Retail Store and E-Commerce Service: A Portuguese Case Study. Sustainability, v. 14, n. 10, 2022. DOI: 10.3390/su14105913.

MIRANDA-BAZÁN, X. F.; TABOADA-RAMÍREZ, A. A.; CALDERÓN-GONZALES, W. D. Operations Management Model for Automotive Service Workshops in Peru: Service Level Improvement through Lean Manufacturing and SLP. SSRG International Journal of Industrial Engineering, v. 12, n. 1, p. 12-21, 2025. DOI: 10.14445/23499362/IJIE-V12I1P102.

NAEEMAH, A. J.; WONG, K. Y. Positive impacts of lean manufacturing tools on sustainability aspects: a systematic review. Journal of Industrial and Production Engineering, v. 39, n. 7, p. 552-571, 2022. DOI: 10.1080/21681015.2022.2041742.

PAPADIMITROPOULOU, C. et al. Digitally Enhancing Kanban Lean Practice in Support of Just-in-Time Reconfigurable Supply: A Case Study. In: INTERNATIONAL CONFERENCE ON ADVANCES IN PRODUCTION MANAGEMENT SYSTEMS (APMS), 2023, Trondheim. Anais... Springer, 2023. p. 69-83. DOI: 10.1007/978-3-031-43662-8_6.

PAPADIMITROPOULOU, C. et al. The formulation and implementation of Kanban 4.0 for integrated lean digitalized industrial systems. The International Journal of Advanced Manufacturing Technology, 2025. DOI: 10.1007/s00170-025-16848-2.

PAWLAK, S.; NOWACKI, K.; KANIA, H. Analysis of the impact of the 5S tool and Standardization on the duration of the production process - case study. Production Engineering Archives, v. 29, n. 4, p. 421-427, 2023. DOI: 10.30657/pea.2023.29.47.

RAHARDJO, B. et al. Lean manufacturing in industry 4.0: a smart and sustainable manufacturing system. Machines, v. 11, n. 1, p. 72, 2023. DOI: 10.3390/machines11010072.

SAYYAD, S. et al. Towards smart sustainable development through value stream mapping – a systematic literature review. Heliyon, v. 9, p. e15852, 2023. DOI: 10.1016/j.heliyon.2023.e15852.

WOMACK, J. P.; JONES, D. T. Lean Thinking: Banish Waste and Create Wealth in Your Corporation. New York: Free Press, 1996.